Auto-generate FAQs from customer interactions and website content
Proactive Chat Initiator
Start chats based on user behavior (e.g., cart abandonment)
Voice Sentiment Coaching
Train specialists with AI-suggested empathetic responses
Predictive Issue Detection
Flag potential issues before reports
Ticket & Issue Excellence
Ticket Management
Automate categorization and routing of support tickets
Automated Ticketing & Issue Escalation
Prioritize and escalate issues
Custom Ticketing Workflows
Define custom rules for ticket routing
Multi-Ticket Resolution
Group similar tickets for bulk responses
Collaboration Inquiry Tracking
Tag and track brand collaboration inquiries, sync with calendar/CRM
Integrations & Connectivity
CRM & Helpdesk Integration
Connect with Zendesk, Freshdesk, HubSpot, Salesforce
Integration with Other Agents
Sync with Aria, Shakes, Eric, Jackie, and Purity via Kafka
Basic CRM Integration for Free Tier
Support free CRMs (e.g., HubSpot Free)
Offline Support Mode
Queue responses for low-connectivity environments
Analytics & Reporting
Data-Driven Insights & Reporting
Provide analytics on support performance
Simplified Reporting Dashboard
Minimalist dashboard with basic metrics (e.g., resolved inquiries)
Social Engagement Metrics
Analyze social media interaction metrics (e.g., DM response rate)
Predictive Analytics
Forecast ticket volume and benchmark against industry standards
Customer Trust Score
Predict loyalty or churn risk
Customer Journey Tracking
Map interactions across channels for context
Gamified Personnel Performance
Leaderboards to motivate your team
Customization & Branding
Personalized Branding
Customize responses with tone, signature, or avatar
Custom Response Templates
Pre-set templates for common interactions
Multi-Brand Support
Brand-specific configurations for multiple brands
Self-Service Customer Portal
Branded portal for ticket tracking and FAQs
Customer Experience
Feedback Collection
Gather and analyze customer feedback to improve service
Order & Account Support
Assist with order tracking, account recovery, and billing
Proactive Support Notifications
Notify customers about issues or updates
Onboarding Assistance
Provide guided onboarding support (e.g., tutorials)
Customer Loyalty Features
Generate rewards for loyal customers
Accessibility Support
Ensure responses are screen-reader compatible
Team & Excellence Tools
Real-Time Team Notifications
Send alerts (e.g., Slack) for urgent tickets
Setup Wizard for Non-Technical Users
Step-by-step setup guide
Agent Training Tools
AI-driven training with suggested responses
Mobile App for Monitoring
Monitor performance and override responses via mobile
Language & Localization
Local Language Support
Support multiple languages with automatic detection
Ready to onboard Clara?
Hire Clara to your support team and ensure your customers never wait for an answer again. She handles the volume so your team can focus on the relationships.